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How to Make the Best Patient Satisfaction Surveys

How to Make a Patient Satisfaction Surveys

Patient satisfaction surveys provide you with feedback that can help you improve the service you provided. It also indicates to patients that you are concerned with providing the best care possible. When creating a patient satisfaction survey it is better to keep it fairly brief. Opinions vary but most feel anywhere from 10 to 20 questions is suitable. Surveys that fit on one page do get bigger response rates.

Make the survey easy to respond to by using mostly close-ended questions that have responders choosing from available answers. A scale of 1-5 is popular and easy for both responders and you. Some of the most common topics covered by patient satisfaction surveys include:

  • Access to care
  • Quality of care
  • Coordination of care
  • Confidence in providers
  • Appointment experience.

If a problem exists that you are unable to change then it is better that it not be included in the survey. Begin the survey with a confidentiality statement and end it by thanking the responder.
The patient satisfaction survey questions used may vary somewhat from practice to practice. The following questions are considered key indicator questions for patient satisfaction and loyalty:

  • Confidence in Provider: “Rate your confidence in this care provider.”
  • Coordination of Care: “Rate how well the staff worked together to care for you.”
  • Concern for Worries: “How much concern did the care provider show for your questions or worries?”
  • Listening: “During your most recent visit, did this provider listen carefully to you?”
  • Courtesy: “Rate the friendliness/courtesy of the care provider.”

patient satisfaction surveysQuestions to Include in Patient Satisfaction Surveys

The following two questions are considered essential and should be included on any patient satisfaction survey:

  • “Would you recommend our practice to a family member or friend?” A patients willingness to recommend the practice to others is a good indicator of satisfaction.
  • “What could we have done better?” This should be an open-ended question and at the end of the patient satisfaction survey.

If you are unsure how to make patient satisfaction surveys our service may be just what you need.

About Our Survey Data Analysis Service

We provide a survey data analysis service that covers every aspect of the survey process, for any type of survey. From survey planning to questionnaire design, data collection and analysis and interpretation of results, our experts can provide the expert advice and guidance you need. Our team of survey professionals will make sure that your survey data analysis is accurate, reliable and suitable for your needs. A lot of time to read about strengths and weaknesses of survey research. Some advantages of using our service include:

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When you need patient satisfaction surveys, contact us for high-quality service at affordable rates!