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How to Make the Best Patient Satisfaction Surveys

Why You Need a Customer Satisfaction Survey

To provide the best customer satisfaction you must get feedback from them about how they feel about the service and products you provide. This enables you to find ways to improve your products and/or service to better serve customers. The best method to get this feedback is by using a customer feedback questionnaire or creating an online survey.

There are 6 steps to creating a customer feedback questionnaire:

  • Identify the purpose of the questionnaire and develop a title
  • Determine who to send the questionnaire to
  • Determine what questions to ask
  • Come up with preselected answers to the questions
  • Create a customer feedback questionnaire thank you page
  • Track and measure the feedback received from customers

patient satisfaction surveys

How to Make a Patient Satisfaction Surveys

Patient satisfaction surveys provide you with feedback that can help you improve the service you provided. It also indicates to patients that you are concerned with providing the best care possible. When creating a patient satisfaction survey it is better to keep it fairly brief. Opinions vary but most feel anywhere from 10 to 20 questions is suitable. Surveys that fit on one page do get bigger response rates.

Make the survey easy to respond to by using mostly close-ended questions that have responders choosing from available answers. A scale of 1-5 is popular and easy for both responders and you. Some of the most common topics covered by patient satisfaction surveys include:

  • Access to care
  • Quality of care
  • Coordination of care
  • Confidence in providers
  • Appointment experience

If a problem exists that you are unable to change then it is better that it not be included in the survey. Begin the survey data analysis with a confidentiality statement and end it by thanking the responder.

The patient satisfaction survey questions used may vary somewhat from practice to practice. The following questions are considered key indicator questions for patient satisfaction and loyalty:

  • Confidence in Provider: “Rate your confidence in this care provider.”
  • Coordination of Care: “Rate how well the staff worked together to care for you.”
  • Concern for Worries: “How much concern did the care provider show for your questions or worries?”
  • Listening: “During your most recent visit, did this provider listen carefully to you?”
  • Courtesy: “Rate the friendliness/courtesy of the care provider.”

Questions to Include in Patient Satisfaction Surveys

The following two questions are considered essential and should be included on any patient satisfaction survey:

  • “Would you recommend our practice to a family member or friend?” A patients willingness to recommend the practice to others is a good indicator of satisfaction.
  • “What could we have done better?” This should be an open-ended question and at the end of the patient satisfaction survey.

If you are unsure how to make patient satisfaction surveys our service may be just what you need.

Tips for Creating a Better Customer Satisfaction Survey

Use the following tips when creating your customer satisfaction survey to make it better:

  • Use a survey title that is concise with a clear purpose – A good title and purpose that makes it clear to the customer what the questionnaire is about and why it’s being done improves response rates and provides better customer feedback.
  • Only send surveys to relevant contacts – Relevant contacts are those who you have direct contact or relationships with. If you are dealing with the purchasing department of a company, don’t send a survey to the advertising department.
  • Every question you ask should serve a purpose – Don’t ask a lot of questions that are irrelevant. The survey should be between five and ten questions so don’t waste them on something irrelevant. The customer satisfaction survey questions asked should provide data that you can act on and that help gauge performance.
  • Make responding to questions easy – Using preselected/multiple-choice answers usually results in better response rates as the customer can complete the questionnaire easier and faster. Another option is to have customer rate you between 1 and 10 in different areas.
  • Monitor feedback from customers – You should have a system for tracking feedback over time. In this way, you can monitor how different areas of customer satisfaction have improved or decreased over time. Without tracking feedback over time there is no way to know whether or not there is a problem.

You may want to consider using customer satisfaction survey companies when preparing a customer satisfaction survey.

patient satisfaction survey questions

About Our Survey Data Analysis Service

We provide a survey data analysis service that covers every aspect of the survey process, for any type of survey. From survey planning to questionnaire design, data collection and analysis and interpretation of results, our experts can provide the expert advice and guidance you need. Our team of survey professionals will make sure that your survey data analysis is accurate, reliable and suitable for your needs. A lot of time to read about the strengths and weaknesses of survey research. Some advantages of using our service include:

  • Guarantees that all work we provide satisfies all of your requirements and is delivered on time
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When you need patient satisfaction surveys, contact us for high-quality service at affordable rates!